Garden Rooms Direct

1.0(1 reviews)See reviews ↓·York

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What customers say

A garden room commissioned from this Ripon-based supplier arrived, according to the customer's account, in a form that departed from what had originally been agreed, with the materials used differing from specification and no drainage fitted despite this being covered during the consultation. Damp reportedly found its way in through several parts of the structure whenever weather turned wet, leaving the build unfinished and the problems unaddressed. The customer said written concerns were raised but that trust in a satisfactory resolution was lost. The business operates weekdays from nine until five, with Saturdays and Sundays closed, from its Unit B premises in Ripon.

Reviews are taken from publicly available sources.

UA

uzma ahmed12 December 2025

I contracted Garden Rooms Direct for a garden room build and unfortunately had a very poor experience. The structure delivered did not match what was ordered, materials differed from specification, drainage agreed during consultation was not installed, and water ingress occurred through the roof, walls, and joints. The project was left incomplete, with ongoing issues during bad weather. Despite raising concerns in writing, I lost confidence in the workmanship and declined further access. I would advise anyone considering this company to proceed with caution and ensure all specifications, materials, and timelines are confirmed in writing before proceeding. Jason owner , kyle manager ,Lewis salesperson afew names of the team