Solid Sheds Bury

Class

I had an incredibly disappointing experience with Solid Sheds, based in Skelmersdale, after visiting their Newton-le-Willows site to inquire about a workshop I was interested in. Despite being drawn in by their extensive collection, the customer service was poor from the outset. I spoke to a staff member named Gerry, who seemed uninterested in helping me. He mentioned that another customer might be interested in the shed I wanted but made no effort to follow up with that person to confirm their commitment. As it turns out, they were actually interested in a larger shed, meaning I could have secured the one I wanted, had Gerry bothered to check. Additionally, Gerry misinformed me about the shed’s customizability. He claimed that, for a £40 configuration charge, I could place the door wherever I wanted. However, after speaking to Gary at another store, I found out this wasn’t true. Frustrated, I reached out to other Solid Sheds locations and eventually connected with Teresa at the Bury store, who informed me a 12x8 workshop was available. However, when I drove to the store to see the shed in person, I couldn’t find it, and Gary dismissed my claim, stating Teresa didn’t work at that location. He was quick to push me toward a new, more expensive shed, showing no regard for my original inquiry. While some offers were mentioned during my visit, including £100 off and a free tin of paint, my experience soured after further questions about the shed’s rubber roof warranty. Despite being assured the 20-year warranty covered repairs, I later found out from the manufacturer that only the materials were covered, not the labor costs, leaving me with an essentially useless guarantee. When I raised this with Teresa, she was dismissive and showed little interest in resolving the issue. The most shocking part of my experience came when I inquired about the possibility of honoring the £100 discount on the £4,000 shed I had initially signed up for. Teresa bluntly informed me that their company “makes over a million pounds a year” and would not honour the discount given be “fine losing a sale over £100”. This level of indifference toward customers is outrageous, especially after being misled multiple times by various staff members. At no point during this process did I proceed with the sale. If the staff—who are on commission—treat customers with such disrespect, misleading them and lying to them before the purchase, I can only imagine how bad the service would be after you’ve handed over your money and completed the sale. I would advise extreme caution if considering buying from this company.