Summer Garden Buildings
What customers say
Customer service response after a fault developed is the point most sharply raised about this Norwich business, based on an account describing a cracked window appearing beneath the beading within a fortnight of a cabin being installed. The reviewer states that attempts to contact the company by email, voicemail and online form went unanswered once payment had been made, and that the fault was not accepted as a warranty matter despite terms referring to cover for double glazing. No wider pattern can be drawn from a single account, but the experience centres on a breakdown in aftercare communication once an issue was reported rather than on the installation itself. The Elm Hill premises in Norwich keep long opening hours, trading from 9am to 5.30pm on weekdays and Saturdays and slightly shorter hours on Sundays, positioning the business as accessible for browsing garden and leisure buildings in person.
Reviews
Reviews are taken from publicly available sources.
Faulty Product, dreadful customer service! Dreadful customer service - once they've got your money they don't care about faults that have developed in their product and ignore emails/voicemails/contact forms. Cabin we ordered developed a cracked window within 2 weeks of it being installed - beneath the beading. Reported to them, and they said it was nothing to do with them, despite the T&C's stating that double glazing was covered by warranty. The same window leaked from beneath the glass in the pane - they've never responded to this - 6 months on! This is supposedly their premium, durable double glazing. The case is now with citizens advice/trading standards
Garden rooms & offices in Norwich compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 13 businesses in this category in Norwich are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | Greenhouse People | ★ 5,0 | 165 | Yes |
| 2 | Read Garden Rooms Ltd | ★ 5,0 | 60 | Yes |
| 3 | New Farm Timber Products | ★ 5,0 | 31 | No |
| 4 | S&H Sheds | ★ 5,0 | 19 | Yes |
| 5 | Garden Rooms & More | ★ 5,0 | 19 | Yes |
| 13 | Summer Garden Buildings (this page) | ★ 1,0 | 1 | Yes |