Nordic Garden Buildings

We are enjoying our second summer in our Ramsey summer house (I get irritated sometimes by consumers, sometimes reviewing things they haven’t even tried … “but I’m sure it’ll be great”). What to say after 18 months? Installation (our landscape people laid the foundation) was excellent. The two installers from Wales knew exactly what they were doing. After a few months we realised we had made a mistake with the windows/solid panel configuration. There was also a small problem with the roof expanding. When the repair man came out to repair the roof problem he also sorted out windows problem - this is service above and beyond. And today? It’s wonderful. It looks the same as when it was installed (pristine, no warping, no fading, nothing, simply perfect). Thank you, Nordic Garden Buildings.

I have just had a 24 x 10ft deluxe reverse apex summer house installed by nordic timber buildings and I cannot speak highly enough of their service and product, it is beautiful and very well built. The team who installed it came earlier than expected and were very friendly, polite and professional and within around 3hours it was completed. Fantastatic company will definitely recommemd them to anyone wanting something similar. Thanks again from a very happy customer😀

We had booked our Nordic Aspen Garden Room in April 2022. On 15th July the Installation Team arrived amid torrential rain. They informed us the base had a ripple in the Self Levelling Cement making it not level and they couldn’t install the building. We had our builder on site and he offered to grind down/sand/buff down the said ripple but the Installation Team said they couldn’t wait the proposed 30 mins since they had a tight schedule. Having left, taking all the Garden Room Parts with them, our builder corrected things in 20 minutes! I have no doubt you will be thinking it was our fault and the £750 we subsequently had to pay was part of the agreement we had signed. I now wish to draw your attention to the saga which has since ensued! On 10th August the Team arrived and set forth to install the Garden Room. They worked all day but however they informed us that not all of the parts had been delivered and they would have to get them ordered to complete the job. Despite the Slates not being fitted on top, they made the structure as water tight as they could and left after a long day. We move now to 15th August and the third visit from the Team. They arrived in the afternoon and started to fit the missing parts so we now had slates on the roof and internal finishes completed. However, there was still a panel at the back which was missing and we also required a new beading on one of the windows which had been chipped. With no communication, I eventually contacted Mr Courtney Price and sent him pictures of the parts still required as he had not been passed any information from the Installation Team and he subsequently ordered these. After some e-mail communication I did receive half the re-installation fee as compensation for the disruption caused. A Fourth visit was organised but was not kept by the Installation Team and I had a wasted day as there was no communication. On contacting Mr Price he subsequently phoned back and informed me that the parts had not been loaded onto the van and a further visit would be required. A further date was agreed and we finally had completion on the 4th October 2022 some 12 weeks from the original Installation Date. Mr Price was our contact with Nordic Installations and did his best to help us finally get completion of the Garden Room. Overall not the outcome we had anticipated when ordering back in April!

Such a promising start...very interested in securing a deposit and 'reminding' us of the upcoming fitting date and monies payable. When the fitting didn't pan out (due to faulty parts), things ground to a halt. The fitters were fantastic but the customer service was terrible. Sending me an email saying we were responsible for the failed fit and asking for hundreds of pounds, isn't an excusable error. Great product, awful aftercare! And please don't keep calling me mate...I am a customer!

I have at long last got my garden building and I’m pleased with it. However, like another reviewer I had a lot of stress getting it built as on two occasions the base was not up to the very precise standard required. Why can’t this company charge an extra amount for a survey prior to fitting the buildings.? To have had to pay £750 twice seemed really harsh! I would have been happy to initially pay extra for a survey to ensure the base was right. So be warned if you buy a building from this company, you may get a larger bill than expected if things aren’t right with the base.

From start to finish Nordic were very professional. Easy to contact and very helpful, leaving us very confident we made the right choice

We ordered a garden room last October to sit on our patio. In February it was eventually installed and we’re delighted with the result. Prior to this, it was not smooth going. Nordic came in January to install the building and told us our patio base was not ‘centimetre level’ and the installation couldn’t proceed, leaving all the building sections in our garden. Nordic presented us with an excessive £750 ‘penalty’ for that error of judgement, and we had to employ an independent builder to produce a satisfactory base. We are not blameless, as we wrongly thought our patio was sufficiently level. We feel the company should employ surveyors to avoid this eventuality. Nordic are not open to compromise and we had no option but to pay or they wouldn’t have constructed our building. We’d like to warn other potential customers of this ‘con’ which borders on dishonesty. On this basis we would not recommend this company as there are many others on the market. When asking for a compromise on the £750, we were emailed as follows: Quoted by director Justin Williams, “it’s like spilling a pint of beer over yourself and blaming the pub landlord and asking for a refund”.... Professional?