Woodlands Home & Garden Group Ltd

Woodlands Home & Garden Group Ltd is a garden rooms and offices company based in Leeds. The company has been trading for over 100 years, having been founded in 1913 as Arthur Shaw Ltd (ASL), a specialist manufacturer of bespoke timber furniture. In 1980, Eric Moran purchased ASL, and his sons Chris and David joined a year later. David's son, Ross Moran, joined in 2003 and assumed sole ownership in 2018. Ged Lees was appointed to the Board of Directors in 2019. Woodlands Homecare Ltd was renamed Woodlands Home & Garden Group. The company employs 180 people and operates 4 UK sites.

It has 6 brands and produces over 32,000 buildings per year. In 2005, key production operations moved to a purpose-built shed production and timber sawmill site at Rodley, Leeds. The company began manufacturing its own range of interlocking timber log cabins in 2007. Its D2C brand tigersheds.com launched in 2008, and Tigerflex configurable log cabins launched in 2021. The Woodlands Academy was created as a centralised hub for inductions, training, support and development. Main services include garden building manufacturing, timber machining and trade timber sales, and DIY retail.

Leeds buyers of Woodlands Home & Garden Group Ltd report a clear divide between the standard of the buildings themselves and the service that accompanies them. Praise centres on the finished product, with workshops and sheds singled out as arriving intact and well made, and delivery drivers described as friendly and helpful. Staff at the site are repeatedly called helpful, and the premises are noted as clean and well organised, so customers visiting in person tend to come away satisfied.

A theme running through the feedback is the difficulty of coordinating delivery, with buyers describing long waits, short notice before arrival, and replacement slots booked far in advance. More than one review highlights being passed between departments when items arrived incorrect or damaged, and several describe struggling to secure a refund or cancellation.

The same frustration extends to after-sales handling, where responsibility for putting things right is said to be unclear. Larger purchases such as log cabins attract similar accounts, with the buying process described as straightforward but the follow-up uneven. Credit is given to individuals who helped resolve matters, yet the recurring theme is that communication around timings and faults is where the experience most often falls short of what customers expected from such purchases.